Proludic’s commitment to superior warranty coverage

Proludic is determined to improve the quality and durability of its products to increase the service life of its clients’ playgrounds and sports areas. Whether choosing the best materials or applying the highest manufacturing standards, we go the extra mile to ensure that your equipment will withstand the ravages of time for even longer!

Our warranties are among the best in the industry and reflect the superlative quality of our products.

LIFETIME GUARANTEE

Lifetime guarantee against structural failure on our sports and play equipment due to material or manufacturing defects on:
• Posts and supporting structures (painted galvanised steel, galvanised steel, stainless steel)
• Stainless steel tubes
• Panels (coloured compact / non-slip compact / high density polyethylene)

25 years

against structural failure on our sports and play equipment due to material or manufacturing defects on
lacquered plywood panels and non-slip plywood panels.

15 years

against structural failure on our sports and play equipment due to material or manufacturing defects on the solid wood planks and timber frame posts.

10 years

against structural failure on our sports and play equipment due to material or manufacturing defects on:
• Metal components (with the exception of springs, moving or mechanical parts and fixings)
• Planks and treated timber frame posts
• Metal crimps and rope assemblies

5 years

against structural failure on our sports and play equipment due to material or manufacturing defects on:
• Springs and mechanical systems
• Moulded or rotary moulded plastic parts (with the exception of moving parts)

2 years

against material or manufacturing defects on component parts.

The guarantee includes the provision of spare parts or free repair but does not include installation on-site.

This guarantee only covers defects in materials. Proludic’s liability under this guarantee is limited to repair or replacement of defective components, at Proludic’s discretion, and does not include the cost of installation by a technician. This guarantee only applies if Proludic’s products have been installed according to instructions provided by Proludic and maintained correctly according to the Proludic Maintanance Manual.

Guarantee Exclusions

  • The following are not covered by the guarantee:
  • On-site installation of parts supplied under our guarantee
  • Normal wear and tear resulting from the use of the equipment
  • Cosmetic issues such as the normal cracking of solid and laminated timber, discolouration of painted surfaces, plywood, compact laminate or polyethylene panels, plastic parts and unitary surfacing
  • Deterioration of the equipment due to non-compliance of the installation with the manufacturer’s specifications
  • Deterioration of the equipment due to non-compliance with the care and maintenance specifications
  • Deterioration of the equipment due to abnormal conditions of use (vandalism, lack of surveillance, etc)
  • All equipment supplied by the customer or original, specific orders demanded by the customer
  • All items not manufactured by Proludic
  • Compensation for any loss due to equipment being temporarily out of use

Effective Date:

  • The guarantee takes effect from the date of delivery to the customer by the carrier
  • The replacement or repair of a part does not extend the guarantee period for the part
  • To benefit from the guarantee, the customer must inform Proludic in writing within the first 48 hours of observing the defect. If necessary, the customer will cease to permit access to the play area